Return and Refund Policy

1. Overview

At ProFleet Tech, we prioritize customer satisfaction and strive to provide the highest quality special order non-stocking parts. However, due to the nature of these products, we have specific guidelines for returns and refunds.

2. Eligibility for Return and Refund

We only accept returns and provide refunds under the following conditions:

• Defective Parts: The part must be defective and the defect must be covered under the manufacturer's warranty.

3. Non-Returnable Items

The following items are not eligible for return:

• Special order non-stocking parts that are not defective.
• Parts that do not meet the manufacturer’s criteria for defects.

4. Return Process

If you believe your part is defective and covered by the manufacturer’s warranty, please follow these steps:

1. Contact Us: Email our customer service team at sales@profleettech.com within 15 days of receiving your part.
2. Provide Information: Include your order number, a detailed description of the defect, and any supporting documentation or images.
3. Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and further instructions.
4. Return Shipping: Ship the part back to us using the instructions provided. Please ensure the RMA number is clearly marked on the package.

5. Inspection and Refund

• Inspection: Once we receive the returned part, it will be inspected to confirm the defect.
• Refund: If the part is found to be defective and covered by the manufacturer’s warranty, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment.

6. Shipping Costs

• Defective Parts: If the return is approved, ProFleet Tech will cover the return shipping costs. Shipping label will be provided.
• Non-Defective Parts: If a return is initiated but the part is found not to be defective, the customer will be responsible for all shipping costs.

7. Manufacturer’s Warranty

For information on the manufacturer’s warranty terms and conditions, please refer to the warranty documentation provided with your part or visit the manufacturer’s website.

8. Contact Us

For any questions or concerns regarding our return and refund policy, please contact our customer service team at:

• Email: sales@profleettech.com

Thank you for choosing ProFleet Tech. We appreciate your business and are committed to providing you with the best service possible.